Many Canadians received a text message regarding a class action lawsuit against Rogers on Tuesday. If you received this message, there is no need to worry as it is a legitimate notification. The lawsuit, authorized by a Quebec court, pertains to the widespread outage on Apr. 19, 2021, affecting Rogers, Fido, and Chatr services.
The lead attorney, David Assor from Lex Group, claims that many Canadians suffered damages due to the outage. Some individuals faced medical risks due to the inability to access emergency services like 9-1-1, while others, such as delivery drivers reliant on their phones for work, experienced income loss.
Rogers has mentioned that affected customers were previously compensated for the service disruption. The company looks forward to defending the case as it progresses.
If you received the text message, there is no immediate action required. The message contains a link for additional information and updates about the lawsuit. Those involved are automatically represented, and individuals wishing to opt out must do so by Nov. 23, 2025, as per Lex Group’s class action notice.
Legal fees will be covered by awarded damages or by Rogers, depending on the court’s decision. The texts were sent following an order from the Superior Court of Quebec, requiring Rogers to provide a list of affected phone numbers for notification.
In the event of a successful class action, compensation may include partial service fee reimbursement or other compensatory damages. It is advisable to retain documentation of losses, such as receipts, for potential claims.
The lawsuit is estimated to last approximately two to three years, with ongoing efforts by Rogers to exclude certain provinces from the case. However, the legal proceedings are moving forward, and individuals affected can stay updated through Lex Group’s website.
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